Withdrawal Instructions

I. What is Withdrawal?

Withdrawal refers to transferring digital assets from the Coinate platform to another exchange or wallet.

II. What Conditions Must Be Met for Withdrawal?

To ensure successful arrival, your withdrawal must meet these conditions:

• Both parties must select the same [Coin] and [Network].

• Amount must exceed the coin’s [Minimum Deposit Limit] (recipient can check on their deposit page).

• The coin’s [Contract Address/Token Contract] must match exactly.

III. How to Withdraw On-Chain?

App: [Assets] → [Withdraw] → Select coin → [Withdraw] → Choose network → Enter recipient address → If [Tag/Memo] field appears, enter the correct one for the receiving platform → Enter withdrawal amount (must > [Minimum Withdrawal Amount]) → [Submit] → Complete all security verifications.

Web: Click top-right [Assets] → [Wallet] → Select coin → [Withdraw] → Choose network → Enter recipient address → If [Tag/Memo] field appears, enter the correct one → Enter withdrawal amount (must > [Minimum Withdrawal Amount]) → [Next] → Complete all security verifications.

IV. Is There a Fee for Withdrawal?

Yes, a withdrawal fee is charged to cover the network transfer cost to the target address.

V. How to View the Withdrawal Address?

The “withdrawal address” is the recipient’s “deposit address.” Ask the recipient for their deposit address.

VI. How to View Supported Withdrawal Networks?

App: Bottom-right [Assets] → [Withdraw] → Select coin → [Withdraw], scroll down to see all supported networks for that coin.

Web: Top-right [Assets] → [Wallet] → Select coin → [Withdraw], scroll down to see all supported networks.

VII. How to Check Withdrawal Status?

App: Bottom-right [Assets] → [Withdraw] → Select coin → [Withdraw] → Tap top-right [Withdrawal Records].

Web: Top-right [Assets] → [Wallet] → Select coin → [Withdraw] → View in [Withdrawal Records].

VIII. Why Hasn’t My Withdrawal Arrived?

Withdrawals typically go through 4 statuses: [Withdrawal Request] → [Pending] → [Processing] → [Completed]

• [Withdrawal Request] & [Pending]: Assets not yet on-chain, still queuing or confirming. High volume may cause queuing; system processes by submission time.

• [Processing]: Usually very short (minutes), then changes to “Completed.” Prolonged status may be due to queue.

• [Completed]: Assets have left Coinate.

IX. What Are “Non-Tradable Assets”?

Coins delisted/unsupported by the platform, or deposited via unsupported networks, are classified as “Non-Tradable Assets.”

They cannot be traded on the platform but can be withdrawn to other supported platforms or wallets.

X. Why Is the Blockchain Address in Withdrawal Records Different from My Deposit Address?

When withdrawing from the platform, the on-chain sender address shown may be the platform’s hot/cold wallet address, not your personal deposit address—hence the difference.