Deposit Mini Class

1. What is a deposit?
   A deposit refers to transferring digital assets from another exchange to the Coinate platform, similar to a bank transfer. A gives B a bank card number, and B goes to the bank with that number to deposit money into A's designated card—this process is analogous to a deposit.
2. What conditions must be met for a deposit?
   You need to complete identity verification (KYC) before depositing. To ensure the deposit arrives, the following conditions must be met:

• Both the depositing and withdrawing parties must select the same 【coin】 and 【network】.
• The amount must exceed the 【minimum deposit amount】 for the coin (check on the deposit page).
• The 【contract address/token contract】 for the coin must match.

3. How to deposit?
   App: Tap the bottom-right 【Assets】 → 【Deposit】 → Select coin → 【Deposit】 → Select network → Copy the 【deposit address】 and provide it to the withdrawing party.
   Web: Click top-right 【Assets】 → 【Wallet】 → Select coin → 【Deposit】 → Select network → Copy the 【deposit address】 and provide it to the withdrawing party.
4. Is there a fee for depositing?
   No deposit fee is charged—the fee is paid by the withdrawing party.
5. How to view the deposit address?
   App: Tap bottom-right 【Assets】 → 【Deposit】 → Select coin → 【Deposit】 → Select network to view the corresponding deposit address.
   Web: Click top-right 【Assets】 → 【Wallet】 → Select coin → 【Deposit】 → Select network to view the corresponding deposit address.
6. How to view supported deposit networks on Coinate?
   App: Tap bottom-right 【Assets】 → 【Deposit】 → Select coin → 【Deposit】, scroll down the options to see all supported networks for that coin.
   Web: Click top-right 【Assets】 → 【Wallet】 → Select coin → 【Deposit】, scroll down the options to see all supported networks for that coin.
7. What is a “contract address/token contract”?
   The “contract address/token contract” is not your deposit/withdrawal address. It is a standard sequence number used to verify whether coins with the same name on different platforms are the same token.
8. Why hasn't my deposit arrived?
   On-chain deposits are not instant; arrival time depends on network miner/validator processing speed, which the platform cannot control. If your deposit exceeds the expected time and hasn't arrived, refer here.
9. Why can't I deposit or why did the deposit fail?
   Sorry to hear about the issue. Please check the main reasons for failed/unable deposits below:

• Account frozen or restricted: Check your email (including spam) for messages from our team and follow the instructions promptly.
• Deposit/withdrawal suspended: Wait for maintenance/upgrade completion before retrying. More details here.

10. Why is my deposit/withdrawal address shown as high-risk?
    If the platform prompts that the deposit address is high-risk, we recommend switching to a different address.
    If you're depositing to another platform/wallet and their provided address is flagged as high-risk, verify with them first or request an alternative address.